International Shipping

Hello everyone

Im glad to join this comunity. I have an important question. How I could check the status of an internacional shipping of a product that I bought in the online shop??

Thanks for everyone who could help me with this doubt.


Hi Hugo,
Glad for us that you join the community !
You will get an email with your tracking Id as soon as the product will leave our warehouse.
I check, and in your case that will be on next Monday.

See you soon !

Hello Jerome

Thanks for your answer. I’ll be expecting the tracking number

See you soon!

Hello Hugo,

We have a problem. All the shipments to Escaduor are delayed because of the COVID19. At this time there is no carrier able to ship you (from France or from the US). I’m sorry to say that, but you have to be patient a little bit more. As soon as the situation will evolve I will keep you informed.

Thanks for your understanding


Hello Jerome

Im really sad to read that. But I understand the situation.

Please keep me in touch of the situation


Hello Jerome

hoping you and the Redison team are fine.

I want to know how is the shipping status of my product. to Ecuador. I haven’t received any update since May, and its July now.

Please help me with that informacion

Greetings to all the Redison team

Our customer service sent you an email last week.
Could you check please? We need an adress information.



I already checked, but I didnt find any email from customer service.

Please could you resent the email so I can give you the informacion of my adress.


This is my email in case you need it again

[email protected]