iPhone XS Max/ Hi-Hat

Support & SAV
#24

Bonjour Fabrice,

Je vous remercie pour votre message. Nous sommes tout à fait conscient que le problème du charleston est vraiment gênant car vous ne pouvez pas profiter pleinement de la gestion de la pédale.
Sachez que ce bug est vraiment sur notre liste des priorités. Nous n’arrivons malheureusement pas à le reproduire malgré nos nombreux tests c’est ce qui est problématique. C’est pour cela que nous n’avons pas encore apporté de correctif. Nous travaillons actuellement sur une nouvelle fonctionnalité IOS (changement depuis l’interface des rôles des capteurs) qui devrait par la même occasion corriger ce bug.
Auriez-vous la possibilité de nous faire une capture vidéo de votre application lorsque le bug apparait svp ? Quel est votre modèle de téléphone ?

En ce qui concerne l’application de l’Updater nous travaillons également en ce moment à sa refonte. Nous étions tellement enthousiastes avec les nouveaux firmwares que nous avons proposé la mise à jour malgré une application qui n’est pas très ergonomique je vous l’accorde.

Nous nous nourrissons de tous vos retours et c’est grâce à vous que nous nous améliorons.
J’espère que malgré tout vous êtes satisfait de votre achat et sachez que nos équipes travaillent d’arrache pied pour vous proposer des mises à jours qui amélioreront l’ergonomie, les bugs avec de nouvelles fonctionnalités.

A votre dispo

Jérôme

In english

Thank you for your message. We are very conscious that the hi-hat problem is really embarrassing because you can’t take full advantage of the pedal features.
Please make sure that this bug is really on our priority list. Unfortunately, we are unable to reproduce it despite our many tests, which is what is problematic. That is why we have not yet made any fix. We are currently working on a new IOS feature (change sensor role into the app) and we hope that should also fix this bug.
Would you have the possibility to make a video capture of your application when the bug appears, please? What is your phone model?

Concerning the updater, we are also currently working on. We were so enthusiastic with the new firmwares that we proposed the update despite an ergonomic application, you true.

We get all your feedback and help us to improve the apps.
I hope that despite these problems you are happy with our company and know that our teams are working hard to offer you updates that will improve ergonomics, bugs and give you new features.

Best Regards

#25

Bonjour Fabrice!

Ton expérience concernant les casques Bluetooth est, j’espère, très utile pour d’autres utilisateurs. Je vais la traduire plus bas pour nos amis anglophones.

Si tes problèmes de son du charleston proviennent effectivement de la configuration, sache que nous travaillons à résoudre ce problème. Sinon, n’hésite pas à ouvrir un autre sujet, de sorte que nous puissions échanger, identifier le problème, et le régler au plus vite pour toi et tout autre utilisateur affecté.

Merci de ta patience et de tes retours.

#26

Hello everyone,

@Babice raises an excellent point in his post, for people who suffer from latency issues.

Senstroke sensors are Bluetooth devices, which means they share the same antenna as Bluetooth audio reproduction systems, whether portable speakers, earbuds or headphones. As he says, using wireless (Bluetooth) audio can therefore cause higher latency. However, the iPhone speaker or a wired audio connection make latency much lower, which might help some people encountering this frustrating issue.

Thank you!

#27

Hello @Michael and @Momantai,

I’m working on the issue you have, but I cannot seem to reproduce it. I’ve been told that @Michael had a video where he demonstrates the issue, and I’d very much like to see it.

Right now, I assume the following:

- the problem exists at least since version 1.02 of the iOS app
- using version 1.03, the problem happens when running in Advanced mode
- only four sensors are turned on in the room where you are playing

I hope to be able to fix this issue within the current sprint for release 1.04, and I’m waiting eagerly for any information that could help us get you a fix asap.

#28

Your assumptions are correct.

The screen rotates in oth beginner and andvanced mode. When changing mode (click on “Validate”) it rotates and ends upside down. It always turns to “good when the iPad button is on the right side”. It does not turn when I turn the iPad.

I have only 4 sensors turned on. Never any other active bluetooth device in the neighbourhood.

I do not always “Calibrate” my sensors. Should I do that with every update ?

#29

Thanks @Momantai.

There are a few things here, I’ll respond to them in turn.

First off, while the application is currently maintained and tested only on iPhone, we intend to extend it to support of iPad as soon as the most critical bugs that come up are fixed! I believe however that the behavior should be relatively similar. To tell the truth, I’ve added the automatic rotation because when I work on the app, the iPhone is plugged in with a cable and I found it more practical for me. It might be a good idea to let the user choose which orientation (left landscape/right landscape) suits them best, but it’s currently of lower priority to us than fixing the bugs. I’ll get my iPad from home and test the app on it anyway. What’s the iPad version you’re using? Mine is an iPad Air, first gen.

Small semi-technical explanation: the app did not initially rotate, but we had to add that because when the iPhone opens up the App Store dialog, it needs to be in Portrait, while all the application was designed in Landscape. We therefore retrofitted Portrait and forced autorotate for other screens. I’ll have a pass at the whole UI later today and check if I did not forget something egregious, as regards to rotation.

Calibration is now required in Simple Mode, and while not part of the mandatory process, is part of the tutorial in Advanced mode. It’s not necessary to calibrate when the application updates, but you need to do it when you update the Senstroke’ firmware. In any case, calibration should only improve the accuracy, and the first step (gyroscopic calibration) is very fast, so you can do it as often as you please.

#30

My iPad is an iPad PRO 10.5" model A1709. It has WiFi + cellular.
It runs on the latest IOS version (12.1.4)
I use it mostly with the power connection (and pushbutton) on the left. In this situation the app is upside down.

#31

OK I see your use case.

I’ll have to think about it, since the iPhone is the primary target, and the power button on X is on the bottom if the application runs in LandscapeLeft…

#32

Hi Momantai!
I’ve added in the next release (1.04) a small change that might help you with your rotation issue.

In the Settings for the app, I’ve added an option for setting left or right, which will be what the application rotates to. By default, it’s the iPhone X preference.

1 Like
#33

Ok, I’ll try it as soon as version 1.04 is available in the AppStore.

Are you also working on the hihat left/right issue ?

#34

I haven’t yet succeeded in reproducing the issue. I did find a few related small bugs that I fixed while I was hunting for that issue.
I hope @Michael sees the thread and can weigh in…

#35

This is my problem with the hi hat. Should the sensor not ask to be open or closed using my left foot Not the drum sticks. ???

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1 Like
#36

Could you confirm that you have the last version of the app?
If ever you change the role of the sensors (for example, in the connexion screen turn a left hand sensor to a hi hat pedal), does the problem still here?

#37

UPDATE : we think that we found where the problem is. It should be fixed in the next release !

1 Like
#38

Yes my app is up to date

#39

Do you have any idea how long you will be doing a update

#40

Hi,
We hope launch in a week or two.
Thanks for your patience

#41

No problem as we’ve all been waiting for months for this to be resolved another couple of weeks won’t hurt

#42

I see that you’re looking at making other products don’t you think you could help everybody with an Apple product to get their devices working correctly with their purchases that they’ve got from you where we are still having difficulties using them as I can see a lot of your time is been concentrated with windows and android but you haven’t spent enough time sorting out the issues and concerns that apple uses and OS X users have

#43

As the main problem is still a issue with the hi hat open and close sensor and I’ve had this issue since I purchased my senses from you on Kickstarter and the problem is still not been resolved this is very unprofessional from you and your team
And I believe this problem is not just with me is with other users of your product I have the latest software the latest updates and at the time of purchasing your device since then I haven’t even purchased the latest Apple phone believing that that is where the problem lied